Vherbs Return or Exchange Policy

At Vherbs, we are dedicated to ensuring your complete satisfaction with every purchase. To uphold our high hygiene standards and maintain product quality, we unfortunately cannot accept returns or exchanges for products that have been opened. This policy helps us guarantee that all items you receive are in their best condition and meet our quality standards.

Replacement for Damaged or Incorrect Orders

However, if you receive a product that is damaged, leaking, or incorrect, we are committed to addressing the issue promptly. To qualify for a replacement, you must report the problem to our customer support team within 7 days of receiving your order. Specifically, please provide a detailed description of the issue along with photographs of the damaged or incorrect items. This information will help us expedite the replacement process and ensure that we resolve the issue to your satisfaction.

How to Request a Replacement

To initiate a replacement request, simply contact our customer support team at sales@vherbs.in. In your email, please include your order number, a brief description of the issue, and any relevant photos. Subsequently, our team will review your request and work to process the replacement as quickly as possible. We aim to make this process as smooth and efficient as we can.

Ultimately, at Vherbs, we value your business and strive to provide exceptional customer service. If you have any questions or require further assistance, do not hesitate to reach out to us. Our support team is always here to help and ensure that your experience with Vherbs is positive and satisfying.

Thank you for choosing Vherbs. We appreciate your understanding and cooperation with our return and exchange policy.